DoDoChat

Privacy Policy

Last updated: July 22, 2026

DoDoChat ("DoDoChat", "we", "us", or "our") is an internal, single-tenant omnichannel messaging hub operated by DoDo Fashion. This Privacy Policy explains what information we collect when you use DoDoChat, or when you message a Page or account connected to DoDoChat, and how that information is used.

1. Information we collect

  • Conversation data: messages, attachments, and timestamps exchanged between a customer and a connected channel (for example, a Facebook Page), so that replies can be sent and the conversation history can be displayed to our agents.
  • Contact information: the identifiers a messaging platform provides for a sender (for example, a Facebook Page-Scoped ID and, where the platform provides it, a display name or profile photo).
  • Operator account data: email address, display name, and authentication credentials for DoDoChat operators (staff who reply to customers), used only to secure access to the DoDoChat inbox.
  • Technical data: basic request logs (timestamps, error details) used to operate and troubleshoot the service.

2. How we use this information

  • To display incoming customer messages to our support agents in one unified inbox.
  • To send agent replies back to the customer on the channel they messaged us from.
  • To maintain conversation history so an agent has context for a reply.
  • To secure operator accounts and prevent unauthorized access to customer messages.
  • To diagnose and fix technical issues with message delivery.

We do not sell information collected through DoDoChat, and we do not use customer conversation data for advertising.

3. Messenger integration

DoDoChat can connect to a Facebook Page via the Messenger Platform. When a customer messages a connected Page, Meta delivers that message to DoDoChat through a webhook so it can appear in our inbox; when an agent replies, DoDoChat sends that reply back to the customer through the Messenger Send API using the Page's own access token. We only request the Messenger permissions needed to receive and reply to messages (pages_messaging) and to identify which Page a connection belongs to (pages_show_list, pages_manage_metadata). We do not use Messenger data for any purpose outside of operating this support inbox, and we do not share it with third parties except as needed to deliver the message itself (i.e., back to Meta's Messenger Platform).

4. Cookies

The DoDoChat operator inbox uses strictly necessary local storage to keep an operator signed in between visits. We do not use advertising or third-party tracking cookies. This public policy page itself sets no cookies.

5. Data retention

Conversation data is retained for as long as needed to provide support and maintain a record of customer communication. You can request deletion of your data at any time — see our Data Deletion page for instructions.

6. Your rights

  • You may request a copy of the data we hold about your conversations.
  • You may request correction of inaccurate data.
  • You may request deletion of your data (see Data Deletion below).
  • You may withdraw consent to be messaged by unsubscribing or blocking the Page on the platform you contacted us from.

To exercise any of these rights, contact us using the email address below.

7. Contact

For any privacy question or request, contact us at truongtrinhcntt@gmail.com.

8. Company information

DoDoChat is operated by DoDo Fashion.
Contact email: truongtrinhcntt@gmail.com